We have seen an influx of questions on why PlanSwift updates and downloads are freezing on the "Help Forms" splash screen. This problem has been linked to Windows 7 and PlanSwift versions 10.1 and above.


While the problem is still under investigation, we have had success with changing properties in Internet Explorer to help the program start up correctly.


YOU MUST USE INTERNET EXPLORER! Changing Chrome or Firefox or even Edge will not have the intended effects.


Here is a step-by-step guide to fixing the problem:



1. Open Internet Explorer and go to settings: this is usually a gear button on the top right-hand of the page. Click on 'Internet Options' and that should open up a new screen.




2. In 'Internet Options' go to the 'Security' tab. In 'Security' go to 'Local Intranet' and click the 'Sites' button. This will open a new screen. Make sure 'Automatically detect intranet network' is unchecked. Then un-check 'Include all sites that bypass the proxy server' and leave the other checked. 







3. You now should be able to start PlanSwift without the help hang. If you do still experience problems please call us at 888-752-6794 ext. 2.