Errors

Digitizer or Scale Buttons not Working
First, make sure your PlanSwift software is activated. You may get this message even after you have purchased because the system will automatically log yo...
Tue, 5 Feb, 2019 at 10:31 AM
PlanSwift Open Errors
PlanSwift Open Errors There are two main PlanSwift errors that can cause PlanSwift not to open: Settings/Data.xml Any time you try to open Plan...
Mon, 21 Jan, 2019 at 10:21 AM
Missing Pitch
PlanSwift is not adding in the pitch! When using the Roof Area tool there are a few steps to making sure that your values are correct. Click the...
Mon, 21 Jan, 2019 at 10:28 AM
PlanSwift Out of Memory Error
If you encounter a pop-up that states 'Error Out of Memory/Storage', or when you import drawings and they appear as blank white sheets or a gray b...
Mon, 21 Jan, 2019 at 10:49 AM
Installation Error
DeleteFile Failed; code 5. Access is denied. This error indicates that there is still an active PlanSwift process running, and the installer cannot repl...
Mon, 21 Jan, 2019 at 10:51 AM
Error: PlanSwift was Expecting to Find...
As of PlanSwift version 9.3.9.16, a warning dialog was implemented to notify users of a potential issue that could cause problems if not corrected. This di...
Mon, 21 Jan, 2019 at 10:58 AM
Error: Unable to Draw Overlay...
This error is usually caused when there is not enough memory to perform the action. Certain images, depending on the bit depth, can render the image too lar...
Mon, 21 Jan, 2019 at 10:59 AM
Error: Delete File Failed; Access Denied
This error indicates that there is still an active PlanSwift process running, and the installer cannot replace the existing file because it is in use.  The ...
Mon, 21 Jan, 2019 at 11:00 AM
Updating to PlanSwift 10
If you are receiving an error message from PlanSwift 9.5 when attempting to update to PlanSwift 10.0; it is because you need to run a full install of PlanSw...
Mon, 21 Jan, 2019 at 11:21 AM
Installing the Latest Version of Planswift over PlanSwift Version 9
In order to upgrade to the latest version of PlanSwift from PlanSwift 9, you need to proceed with the following:  1. Download the PlanSwift.exe file from ...
Mon, 21 Jan, 2019 at 1:26 PM